DAMAGED OR DEFECTIVE PRODUCTS
If you received a product from us that isn't working correctly, damaged in transit, or simply the wrong item please let us know within 30 days at email@example.com. It's not a problem if the issue was discovered after you used the product. Include the order number and a detailed description of the issue, and we will be happy to resolve the issue.
NON-DEFECTIVE PRODUCT RETURNS ELIGIBILITY
Returns must be initiated within 30 days of purchase and received at our return center within 50 days of purchase.
Except for items that arrived in defective or damaged condition, returned items must be received in brand new, resellable condition with all original labeling and packaging intact. This means that:
- Any tags must be attached and undamaged.
- Any sticker seals and barcode stickers must be intact.
- Any packaging must not have been torn or removed.
- Pens must not show any signs of use.
CurvaPen Inc. reserves the right to refuse refunds for any items that do not meet our eligibility requirements.
Once your return has been processed, we will issue a full refund for all items that meet our eligibility requirements. We will notify you by email once your return has been processed and your refund has been issued.
Original shipping fees and return shipping fees cannot be refunded. Refunds can only be issued to the original payment method. Upon request, we can issue store credit instead of a refund. Please contact in advance if you would like us to do so.